At CleamondBlue, we provide reliable and efficient global shipping solutions to meet the needs of hospitality clients across Africa, America, Asia, and Europe.

1. Shipping Regions

We currently ship to over 20 countries worldwide, including but not limited to:

  • European Union member states

  • Selected countries in Africa, the Middle East, Asia, and the Americas

For shipping inquiries to regions outside our standard coverage, please contact:
📧 europe@cleamondblue.com

2. Order Processing Time

  • Orders are typically processed within [2–5] business days

  • Customized, branded, or bulk orders may require longer lead times, depending on specifications

  • You will receive a confirmation email with order details once processing begins

3. Delivery Times

Estimated delivery windows (from dispatch):

  • Europe: [3–7] business days

  • Middle East & Asia: [7–14] business days

  • Americas & Africa: [10–20] business days

Note: Shipping timelines may vary based on destination, order volume, or carrier availability.

4. Shipping Methods

We partner with trusted logistics providers and freight forwarders to ensure safe, trackable delivery. Shipping methods include:

  • Standard Courier (e.g. DHL, UPS, FedEx)

  • Freight shipping for bulk pallets

  • Regional or last-mile delivery partners

Tracking details will be shared once the order has been dispatched.

5. Shipping Costs

Shipping rates are calculated based on:

  • Destination country

  • Weight and volume of the shipment

  • Chosen delivery method (standard or express)

Shipping costs will be included in your quotation or order confirmation. For bulk orders, we offer custom shipping estimates.

6. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or regulatory fees imposed by the destination country.

  • These fees are the responsibility of the buyer or recipient

  • CleamondBlue is not liable for delays caused by customs processing

We recommend checking with your local customs authority for details before placing an order.

7. Delivery Issues & Damaged Goods

If your shipment is delayed, lost, or arrives damaged:

  • Notify us within 5 business days of the expected delivery date or receipt

  • For damaged items, please provide clear photos of the packaging and product

  • We will work with the shipping carrier to resolve the issue and offer replacements or credit where appropriate

Contact:
📧 europe@cleamondblue.com

8. Split or Partial Shipments

For large or mixed orders, items may be shipped in separate boxes or batches depending on availability and warehouse location. You will be informed of any split deliveries.

9. Questions or Special Arrangements?

For shipping support, urgent timelines, or consolidated freight quotes, contact our logistics team directly:
📧 europe@cleamondblue.com
📞 +34  (93) 1740504

We’re here to make delivery as smooth and efficient as possible.